Communications with Customers and Provision of Information to
Senju Pharmaceutical has a Customer Service Center for directly responding to inquiries from consumers and patients. The role of the Center is to contribute to the proper use of pharmaceuticals by promptly and conscientiously providing customers with useful information about all our company's products. In addition to listening attentively to our customer's questions in order to provide proper information, we also strive to use customer input to lead to the development of better products. Furthermore, all the information received from customers is passed on to the relevant sections without omission as part of our focus on ensuring the high standards of Senju's products.
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Calls responded
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Breakdown of Calls Responded
Social Contributions
We are actively carrying out social action programs with the aim of enhancing our trust relationship with the community.
Support for the activities
Support activities to organizations
Senju supports organizations working for the advancement of health care and improvement of the QOL of patients.
Japan National Society for the Prevention of Blindness, Japan Red Cross Society, Self Management Program for People with Chronic Diseases, and other organizations.
Support activities to overseas medical projects
Senju donates prescription drugs to medical cooperation projects led by Japanese staff active abroad, especially in Asia to support their activities.
| Support activities | Donated products | |
| 2016 | NPO Japan Tanzania Eye Medical Support Team NPO Association for Ophthalmic Cooperation in the South Pacific Voluntary activities in healthcare for the Philippines |
Eye surgery adjuvant, ophthalmic perfusion solution, anti-inflammatory ophthalmic solution, antibacterial ophthalmic solution, others |
|---|---|---|
| 2017 | Asia Prevention of Blindness Association MATSUMOTO EYE INSTITUTE KEIO HACHIOUJI CLINIC International healthcare support International cooperation for Vietnam Japan-Philippines joint voluntary activities in healthcare |
Eye surgery adjuvant, ophthalmic perfusion solution, anti-inflammatory ophthalmic solution, antibacterial ophthalmic solution, others |
| 2018 | Tanzania Ophthalmic care support International cooperation for Vietnam Japan-Philippines joint voluntary activities in healthcare International healthcare support for cataract surgery (Laos) |
Eye surgery adjuvant, ophthalmic perfusion solution, anti-inflammatory ophthalmic solution, antibacterial ophthalmic solution, others |
| 2019 | International cooperation for Vietnam Asia Prevention of Blindness Association Association for Ophthalmic Cooperation in Asia Japan-Philippines joint voluntary activities in healthcare |
Eye surgery adjuvant, ophthalmic perfusion solution, anti-inflammatory ophthalmic solution, antibacterial ophthalmic solution, others |
| 2020 2021 |
Overseas medical support activities were not implemented due to the impact of COVID-19. | |
| 2022 | International cooperation for Vietnam | antibacterial ophthalmic solution |
| 2023 | International cooperation for Mongolia Association for Ophthalmic Cooperation in Asia |
Eye surgery adjuvant, ophthalmic perfusion solution, Glaucoma and ocular hypertension treatment, antibacterial ophthalmic solution |
| 2024 | International cooperation for Mongolia Association for Ophthalmic Cooperation in Asia Tanzania Ophthalmic care support |
Eye surgery adjuvant, ophthalmic perfusion solution, Glaucoma and ocular hypertension treatment, antibacterial ophthalmic solution, anti-inflammatory ophthalmic solution, others |
Donation/contribution activities
- Fund collection and donation activities for the Japan Red Cross Society, Nippon Lighthouse and ophthalmology societies and support organizations
- Donation to organizations through the Federation of Pharmaceutical Manufacturers’ Associations of Japan and the Japan Pharmaceutical Manufacturers Association
- Donation to the Rare Disease Day
- Donation to the Japan Care and Makeup Association
- Donation to Light-Up in Green (glaucoma awareness activity)
Support for disaster recovery
- In the wake of the Great East Japan Earthquake that struck on March 11, 2011, Senju contributed 20 million yen along with pharmaceutical and other emergency supplies, through the Japan Red Cross Society.
- In the wake of the Nepal Earthquake that hit central Nepal on April 25, 2015, contributed 210,000 yen through the Eye and ENT Association for The Himalayan(EArTH) under the matching gift system operating between our employees and the company.
- In the wake of the 2016 Kumamoto Earthquake that occurred in April 2016, contributed 5 million yen through the Japan Red Cross Society and also contributed 646,220 yen to Kumamoto Prefecture through the matching gift system involving our employees.
- In the wake of the 2018 Japan Floods that struck in July 2018, contributed 2 million yen through the Japan Red Cross Society and contributed 180,350 yen to the disaster affected areas through the matching gift system involving our employees.
- In the wake of the storm disaster damage brought by Typhoons 19, 20 and 21 that hit Japan in October 2019, contributed 2 million yen through the Japan Red Cross Society and 445,022 yen to the disaster affected areas through the matching gift system involving our employees.
- In the wake of the 2024 Noto Peninsula Earthquake that occurred in January 2024, contributed 10 million yen through the Japan Red Cross Society and also contributed 2,243,828 yen to Ishikawa Prefecture through the matching gift system involving our employees.