Our Initiatives for Society/Environment

  • Social Activities
  • Environmental Efforts
  • Compliance System

Social Activities

Communications with Customers and Provision of Information to

Senju Pharmaceutical has a Customer Service Center for directly responding to inquiries from consumers and patients. The role of the Center is to contribute to the proper use of pharmaceuticals by promptly and conscientiously providing customers with useful information about all our company's products. In addition to listening attentively to our customer's questions in order to provide proper information, we also strive to use customer input to lead to the development of better products. Furthermore, all the information received from customers is passed on to the relevant sections without omission as part of our focus on ensuring the high standards of Senju's products.

  • Calls responded to

    Calls responded to
  • Breakdown of Calls Responded to in 2017

    Breakdown of Calls Responded to in 2017

Social Contributions

We are actively carrying out social action programs with the aim of enhancing our trust relationship with the community.

Support for the activities

Support activities to organizations

Senju supports organizations working for the advancement of health care and improvement of the QOL of patients.

  • Japan National Society for the Prevention of Blindness, Japan Red Cross Society, Self Management Program for People with Chronic Diseases, and other organizations.
Support activities to overseas medical projects

Senju donates prescription drugs to medical cooperation projects led by Japanese staff active abroad, especially in Asia to support their activities.

Support activitiesDonated products
2006Association for Ophthalmic Cooperation in Asia Eye Camp Cataract Camp in Darjeeling, India Japan Myanmar Cross Link Association (Twice) Medical Cooperation in China
Micronesia
5 countries
6 times
Eye surgery adjuvant, ophthalmic perfusion solution, anti-inflammatory ophthalmic solution, antibacterial ophthalmic solution, others
2007Japan Myanmar Cross Link Association Medical Cooperation in Mongolia Cataract Camp in Darjeeling, India Association for Ophthalmic Cooperation in Asia (Nepal)4 countries
4 times
Eye surgery adjuvant, ophthalmic perfusion solution, anti-inflammatory ophthalmic solution, antibacterial ophthalmic solution, others
Other support activities

Kobe Creative Center (KCC) accepts site tours for students from surrounding elementary schools, junior high schools and universities and conducts vocational seminars upon request as part of our social action programs.
In 2007 we received a letter of appreciation for the conduct of vocational seminars on site from the Kobe City Education Board.

Donation/contribution activities

Donations/contributions to the Japan Red Cross Society, Nippon Lighthouse, ophthalmic related societies, associations and support organizations.

Support for disaster recovery

  • We donated relief in the amount of 1 million yen through the Japan Red Cross Society to the victims of the Great China Sichuan Earthquake which occurred on May 12, 2008.
  • We donated relief in the amount of 300,000 yen through Japan Red Cross Society to the victims of the cyclone which hit Myanmar on May 2, 2008.